Privacy Policy

Last updated: 2026-07-09. Template — replace bracketed placeholders and have it reviewed by a qualified lawyer/DPO before relying on it.

DeepNav Health ("we", "us", "our") is committed to protecting your privacy. This policy explains what we collect, why, and your rights.

1. Who we are

Data controller: DeepNav Health, registered at [REGISTERED ADDRESS]. Privacy contact: info@deepnavhealth.com.

2. Information we collect

• Identity & contact: name, nationality, passport country, email, phone, WeChat/WhatsApp ID.
• Health-related information: reason for travel, conditions, prior diagnoses, medications, requested procedures. This is "special category" data under GDPR Art. 9 and is handled with extra care.
• Travel details: preferred dates, companions, accommodation and dietary preferences.
• Technical data: IP address, device, browser, and cookies/analytics.

3. How we use it

To plan and coordinate your care, match you with suitable Providers, communicate with you, comply with legal/visa requirements, prevent fraud, and improve our service.

4. Legal basis (where GDPR applies)

• Consent for health-related data and marketing;
• Contract performance to deliver the service you request;
• Legitimate interest for security, analytics, and service improvement.

5. Sharing

We share data only as needed to deliver the service: with partner hospitals, doctors, hotels, translators, and insurers; with authorities for visa/immigration where required; and with vetted service providers under confidentiality obligations. We do not sell your data.

6. International transfers

Your data may be transferred to and processed in China and other countries whose laws differ from yours. Where required (e.g., from the EEA/UK), we use Standard Contractual Clauses or equivalent safeguards.

7. Retention

We keep personal data only as long as necessary for the purposes above or as required by law, then delete or anonymize it.

8. Your rights (GDPR/UK/equivalent)

You may request access, correction, erasure, restriction, portability, object to processing, withdraw consent at any time, and lodge a complaint with a supervisory authority.

9. Cookies

We use necessary, analytics, and (with consent) marketing cookies. Manage preferences via our cookie banner or your browser.

10. Children

The service is not directed to minors without a guardian's involvement.

11. Changes

We will post updates here with a new "last updated" date.

Privacy contact: info@deepnavhealth.com